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Appeal and grievance process

Step 1:  Raise your concern with the Course Director on the assessment

If the issue is unresolved go to step 2


Step 2:  Write a formal letter to the Technical Sub Committee (TSC) Convener

State your case to the TSC Convener.  Include the assessment discipline, date and location attended, the decision, and why it should be changed.  Send this in an attachment to an email addressed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

An appeal cannot be lodged earlier than 3 weeks following the end date of the assessment and no longer than 90 days after the end date of the assessment.

There is a $100 administration fee for this request.  You will be sent an invoice and your appeal will begin once this invoice is paid (within the 90 days).

Step 3:  The TSC will appoint an experienced assessor to investigate the appeal

An impartial and experienced assessor will review the documentation and interview the assessors and complainant.  They may also choose to interview the candidates, model students and any other person that the complainant may request as having supporting evidence.

The investigating assessor will present their report and recommendation to the TSC.

Step 4:  The TSC meets to make a final decision

The TSC will make a decision based on the findings and inform the complainant of the outcome.  This will include a version of the report.

Once an appeal has been lodged the TSC will make a decision within 3 months of receiving the appeal letter.

Once the TSC has made a decision the complainant can take no further action against the assessment outcome.

Note: If a decision is reversed on appeal, the appeal fee will be refunded.

NZOIA acknowledges the funding provided to it by:

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